WELLO PAYMENT – PRIVACY POLICY

Last Updated: Jan 20, 2026

Your Privacy Matters

At Wello Payment, safeguarding your personal information is a top priority. We recognize the importance of your trust and are committed to protecting the confidentiality, integrity, and security of your data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, platforms, mobile applications, and services (collectively, the “Services”).

By accessing or using any Wello Payment Service, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

Scope of This Policy

This Privacy Policy applies to all personal and non-personal information collected through:

• Wello Payment websites
• POS platforms and merchant tools
• Loyalty and rewards applications
• Mobile applications
• Customer support systems
• Marketing platforms

Who We Are

Wello Payment Services, LLC provides payment processing, point-of-sale systems, merchant services, loyalty programs, gift cards, marketing solutions, and related financial technology services through its digital platforms and mobile applications.

Information We Collect

We collect information necessary to operate our business, provide our Services, and comply with legal and regulatory requirements. This may include:

Information You Provide

• Full name
• Business name
• Address
• Email address
• Phone number
• Payment and billing details
• Account login credentials
• Customer support communications

Information Automatically Collected

• IP address
• Device identifiers
• Operating system and browser type
• Usage behavior
• Approximate location
• Transaction activity
• Interaction data (clicks, navigation paths, session duration)

Mobile & Application Data

When using our mobile applications, we may collect:

• Device type and model
• App version
• Connection logs
• Application usage behavior

Cookies & Tracking Technologies

We use cookies, log files, and similar tools to enhance performance, maintain security, analyze trends, and improve user experience. These tools do not store sensitive personal information.

How We Use Your Information

We use collected data to:

• Provide and manage payment processing and POS services
• Operate loyalty and marketing platforms
• Process transactions
• Verify identity and prevent fraud
• Deliver customer support
• Improve platform performance
• Perform analytics and reporting
• Communicate service-related updates and offers

We may share limited personal data with trusted third-party partners including payment networks, banking institutions, fraud monitoring services, compliance providers, shipping vendors, and technology platforms strictly to deliver our Services.

Legal Disclosure

We may disclose information when required to do so by law, court order, regulation, or to protect the rights, security, and integrity of Wello Payment, its partners, or users.

SMS Consent Notice:
Mobile phone numbers collected for text messaging will not be shared or sold to third parties for marketing or promotional use.

Data Retention & User Control

Retention

Certain records must be retained for regulatory, accounting, and compliance purposes and cannot be immediately deleted upon request.

Updates & Corrections

Users may update or correct personal information through their account dashboard or by contacting support.

Marketing Communications

To opt out of promotional emails, contact support@wellopayment.com or use the unsubscribe link provided in our emails.

Data Security

Wello Payment uses commercially reasonable administrative, technical, and physical safeguards, including encrypted communications, secure servers, access controls, and monitoring systems.

However, no data transmission or storage system can be guaranteed 100% secure.

Policy Changes

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and become effective within 48 hours of posting.

Business Transactions

In the event of a merger, acquisition, financing, reorganization, or sale of assets, user data may be transferred as part of that transaction, subject to confidentiality protections.

Third-Party Links

Our Services may contain links to external websites or applications. Wello Payment is not responsible for the privacy practices or content of third-party platforms.

Consent

By using Wello Payment Services, you consent to the collection and use of your information as described in this Privacy Policy.

Please retain a copy of this Privacy Policy for your records.