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Privacy Policy

WELLO PAYMENT – PRIVACY POLICY

Last Updated: Jan 20, 2026

Your Privacy Matters

At Wello Payment, safeguarding your personal information is a top priority. We recognize the importance of your trust and are committed to protecting the confidentiality, integrity, and security of your data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our websites, platforms, mobile applications, and services (collectively, the “Services”).

By accessing or using any Wello Payment Service, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

Scope of This Policy

This Privacy Policy applies to all personal and non-personal information collected through:

  • Wello Payment websites
  • POS platforms and merchant tools
  • Loyalty and rewards applications
  • Mobile applications
  • Customer support systems
  • Marketing platforms

Who We Are

Wello Payment Services, LLC provides payment processing, point-of-sale systems, merchant services, loyalty programs, gift cards, marketing solutions, and related financial technology services through its digital platforms and mobile applications.

Information We Collect

We collect information necessary to operate our business, provide our Services, and comply with legal and regulatory requirements. This may include:

Information You Provide

  • Full name
  • Business name
  • Address
  • Email address
  • Phone number
  • Payment and billing details
  • Account login credentials
  • Customer support communications

Information Automatically Collected

  • IP address
  • Device identifiers
  • Operating system and browser type
  • Usage behavior
  • Approximate location
  • Transaction activity
  • Interaction data (clicks, navigation paths, session duration)

Mobile & Application Data

When using our mobile applications, we may collect:

  • Device type and model
  • App version
  • Connection logs
  • Application usage behavior

Cookies & Tracking Technologies

We use cookies, log files, and similar tools to enhance performance, maintain security, analyze trends, and improve user experience. These tools do not store sensitive personal information.

How We Use Your Information

We use collected data to:

  • Provide and manage payment processing and POS services
  • Operate loyalty and marketing platforms
  • Process transactions
  • Verify identity and prevent fraud
  • Deliver customer support
  • Improve platform performance
  • Perform analytics and reporting
  • Communicate service-related updates and offers

We may share limited personal data with trusted third-party partners including payment networks, banking institutions, fraud monitoring services, compliance providers, shipping vendors, and technology platforms strictly to deliver our Services.

Legal Disclosure

We may disclose information when required to do so by law, court order, regulation, or to protect the rights, security, and integrity of Wello Payment, its partners, or users.

SMS Consent Notice:
Mobile phone numbers collected for text messaging will not be shared or sold to third parties for marketing or promotional use.

Data Retention & User Control

Retention

Certain records must be retained for regulatory, accounting, and compliance purposes and cannot be immediately deleted upon request.

Updates & Corrections

Users may update or correct personal information through their account dashboard or by contacting support.

Marketing Communications

To opt out of promotional emails, contact support@wellopayment.com or use the unsubscribe link provided in our emails.

Data Security

Wello Payment uses commercially reasonable administrative, technical, and physical safeguards, including encrypted communications, secure servers, access controls, and monitoring systems.

However, no data transmission or storage system can be guaranteed 100% secure.

Policy Changes

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website and become effective within 48 hours of posting.

Business Transactions

In the event of a merger, acquisition, financing, reorganization, or sale of assets, user data may be transferred as part of that transaction, subject to confidentiality protections.

Third-Party Links

Our Services may contain links to external websites or applications. Wello Payment is not responsible for the privacy practices or content of third-party platforms.

Consent

By using Wello Payment Services, you consent to the collection and use of your information as described in this Privacy Policy.

Please retain a copy of this Privacy Policy for your records.

Mobile Application Privacy Notice

This Mobile Application Privacy Notice applies to the WelloX mobile application (“Application”) operated by Wello Payment (“Company,” “we,” “us,” or “our”).

The Application is provided as a free service and is intended for use “AS IS.”

This Notice supplements our main Privacy Policy and explains how information is collected and used specifically within the Application.

1. Information We Collect

When you download and use the Application, we may collect the following types of information:

1.1 Automatically Collected Information

  • Internet Protocol (IP) address

  • Device type and unique identifiers

  • Operating system and version

  • Mobile network information

  • Application usage data (pages visited, time, duration)

  • Crash reports and diagnostic data

This information is used for:

  • Performance optimization

  • Security and fraud prevention

  • Analytics and service improvement

1.2 Location Information

The Application does not collect precise GPS location unless you explicitly grant permission.

We may collect approximate location data (e.g., via IP address or device settings) for:

  • Location-based features

  • Fraud detection and security

  • Analytics and performance improvements

  • Legal or regulatory compliance

Location data shared with third parties is aggregated and anonymized where possible.

1.3 Personally Identifiable Information

You may be asked to provide personal information, including:

  • Name

  • Email address

  • Phone number

  • Account login credentials

  • Payment-related information (if applicable)

This information is used only as described in this Notice and our Privacy Policy.

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Application

  • Process transactions and payments

  • Enable POS and business management features

  • Send service-related notifications

  • Provide customer support

  • Improve performance and user experience

  • Detect and prevent fraud

  • Comply with legal obligations

3. SMS Communications

If you provide your phone number and opt in, you may receive SMS messages from Wello Payment or merchants using our platform.

These messages may include:

  • Appointment reminders

  • Check-in notifications

  • Transaction confirmations

  • Customer support messages

  • Promotional messages (if you have opted in)

Message Terms

Message frequency may vary (up to 4 messages per week).
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.

Consent is not a condition of purchase.

4. Third-Party Services

The Application may use third-party services, including:

  • Payment processors

  • Analytics providers

  • Cloud hosting providers

  • Messaging (SMS) providers

These third parties may collect and process data according to their own privacy policies.

We are not responsible for third-party privacy practices.

5. Disclosure of Information

We may disclose your information:

  • As required by law or legal process

  • To protect our rights or investigate fraud

  • To trusted service providers

  • In connection with a merger, acquisition, or sale

We do not sell your personal information.

6. Merchant Responsibility

Merchants using Wello Payment are responsible for:

  • Obtaining proper customer consent

  • Complying with applicable laws (including TCPA and data privacy laws)

We are not responsible for misuse of customer data or messaging by merchants.

7. Data Retention

We retain information:

  • As long as your account is active

  • As necessary to provide services

  • To comply with legal and financial obligations

You may request deletion by contacting:
📧 support@wellopayment.com

We will respond within a reasonable timeframe.

8. Data Security

We implement reasonable safeguards, including:

  • Encryption (SSL/TLS)

  • Secure infrastructure

  • Access controls

  • Monitoring systems

However, no system is completely secure.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct your data

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise your rights:
📧 support@wellopayment.com

10. Opt-Out

You may:

  • Stop data collection by uninstalling the Application

  • Opt out of SMS by replying STOP

  • Opt out of marketing communications at any time

11. Children’s Privacy

The Application is not intended for children under 13.

We do not knowingly collect data from children. If discovered, we will delete it promptly.

12. Changes to This Notice

We may update this Notice at any time.

Updates will be posted within the Application or on our website. Continued use constitutes acceptance.

13. Contact Us

If you have questions, contact:

📧 support@wellopayment.com